The Rent House Ltd

 

At The Rent House we pride ourselves on being a boutique office that has a sole focus on residential property management services.

 

With over 150 years combined experience between our team members, we believe we may be the most experienced property management team in the Auckland region.

 

We believe that nothing can substitute experience and our property managers have spent years in the industry learning the hard lessons so that you don’t have to!

Mission Statement

We are an elite office of property management professionals that provide a service to clients that is comprehensive and transparent with a focus on building relatable relationships with everyone whom interacts with the business.


The values of honesty and integrity are integral to every interaction between the business and our clients and this will be carried out with open lines of communication.

Our Story

Our brand goes deeper than a slogan and a logo.

The Rent House network is set on a core system of values and beliefs.

The Rent House

Key Values

 

Our key values are the internal principles that should shine through in everything we do — our choices and decisions, our thinking and actions.

The Rent House

Unique

 

We value individuality, creativity and innovation while embracing the diversity in our team and our local communities.

The Rent House

Generous

We focus on the needs of our clients, colleagues and local communities to deliver services and support that makes a positive impact - #givingback

The Rent House

Passionate

We support a culture of dedication, performance and fun, and create workplaces where people are inspired to be the best they can be.

The Rent House

Loyal

 

We believe in our brand, we build meaningful relationships with our colleagues and clients, and we act with integrity.

The Rent House

Key Beliefs

 

Our key beliefs guide our messaging to the public and define how we do things, working together with our clients and our communities in the most effective and fulfilling way.

It’s about the journey, not the transaction:

We support a culture of dedication, performance and We nurture relationships to forge authentic connections as we guide our clients through their real estate journey.

Delivering on our commitments with transparency:

 

We work hard to ensure that everything is done with total transparency. With our support, our clients take calculated steps and make well informed decisions.

We’re committed to our communities:

 

We know that your home and where you live is one of the most important aspects of your life. That’s why looking after the communities in which we operate is a key part of our company ethos.

Our people are key to our success:

 

Our strongest asset is our highly-skilled and informed team – professionals with complementary skills and diverse backgrounds who are there for their clients every step of the way.

 

Our team is energetic, sociable and hardworking, and it’s our team that drives our culture of encouragement, camaraderie and achievement.

Why use a property manager?

Having a property manager take care of your investment property allows you to spend your time in ways that don’t involve worrying about tenants, maintenance, or legislation. Property managers hold a thorough understanding of the Residential Tenancies Act and other associated legislation which is not only important in ensuring the tenant meets their responsibilities but also the landlord alike.


There is danger in litigation with many tasks a property manager undertakes and competent property manager takes this burdon from you as the consistently increase their knowledge of changes and requirements to ensure you always received the highest level of service. Your property manager can help you optimise your returns and receive better rental rates. They’re also excellent mediators and can resolve any issues that should arise, in addition to preventing future problems.


If you are considering managing your property yourself then it’s important to consider if you hold a sufficiently comprehensive understand of the legislation to ensure you meet both your obligations and ensure the tenant’s rights are met. Things such as discrimination, building acts, privacy acts and other statutes all can impact a tenancy. When selecting a tenant do you have processes in place to ensure you know you have the right resources and skills to ensure you select the right tenant for your investment? Having the ability to run comprehensive checks can prevent substantial financial loss and property damage down the track.


Do you hold sufficient knowledge surrounding the arrears process and servicing times to ensure any notice you issue is valid? If you need to attend the Tenancy Tribunal do you have sufficient skill to represent yourself in a clear and concise manner and be prepared with the correct documentation and evidence? Small mistakes in managing your own investment property can cost you severely and this is why it is recommended to have a competent property manager if you are not completely confident in the processes and legislation yourself.

The Rent House

Why work with us?

The Rent House
  • We are specialists in Property Management and Property Management is all we do. All our staff members are individually specialists in their own right.
  • Our business philosophy is based on open communication with all parties that is relatable and which is backed by honesty and integrity.
  • We have superior local knowledge, with all the team being locals themselves in the areas they work and all have years of local experience in the property management industry behind them.
  • Our property managers are supported by a general manager who is an expert in her field and whose sole role is to support, train, find solutions and keep up to date with the latest industry changes.
  • Our property managers have the latest technology at their fingertips to maximise time management and productivity. This includes an array of web and mobile products.
  • Our focussed marketing and tenant screening processes are designed to ensure maximum occupancy and to attract the right tenant We offer a service guarantee to all our clients that details exactly the standards you will expect to receive on an ongoing basis.
  • We are transparent - unlike many property management firms, we do not receive kickbacks or incentives from trades people or suppliers for using them. We work for the landlord, not for ourselves!

 

Privacy Policy

This Privacy Policy has been adopted by The Rent House Limited trading as The Rent House to ensure that we handle personal information in accordance with the Privacy Act 1993 (the Act).


You have the right to control your personal information. We will take all reasonable steps to ensure that any personal information we collect about you is protected from misuse or unauthorised disclosure.


The Rent House is committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, our social media channelinteractions and our application, you can be assured that it will only be used in accordance with the Privacy Act 1993 and this privacy statement.


Please read this privacy policy before using the website, our social media channel interactions or our application and before submitting any personal information to us. By accessing or using the website, our social media channels or application, you are accepting the practices described in this privacy policy.


Note: the privacy practices set forth in this privacy policy are for our website, our social media channels and application only. If you click on links to other websites, please review the privacy policies posted at those sites. In addition, your access and use of the social media platforms that we use will be subject to the terms and conditions and privacy policies of the companies that operate those platforms.


Our website and online services

The Rent House uses Google Analytics for our public website www.renthouse.nz. These analytics report on website traffic. The Rent House does not use Google Analytics to collect personal information and does not track IP addresses, however individuals may choose to disclose personal information www.renthouse.nz by filling out an online enquiry form.


We may use cookie and tracking technology depending on the features offered. Cookie and tracking technologies are used for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies also help us to customise the website for visitors.


Personally identifiable information cannot be collected via cookies and other tracking technology, however, if you provide personally identifiable information, cookies and the data that they and other tracking technology collect may be connected to you using that information.


Social media information

When you follow or like our social media channels or like, comment on, share or otherwise interact with any of our posts or other content on our social media channels, you may provide information to us about yourself, including your name, profile information and profile picture. The information that you make available can often be controlled through the settings for your account on the relevant social media platform.


Our social media channels are public and everything you share on our posts can be seen by everyone else. Please do not share any personal, confidential or sensitive information when posting on any of our social media channels.


What personal information do we collect?

When you visit our website or access, interact with or follow our social media channels or use our applications you may provide us with different types of information:

  • Personally identifiable information you knowingly choose to disclose that is collected on an individual basis.
  • Anonymised website and application use information collected on an aggregate basis as you and others browse or interact with our website or our social media channels and use our application.
  • If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

  • we may not be able to provide the requested products or services to you, either to the same standard or at all;
  • we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.


What we do with the information we gather

We collect personal information about you to enable us to provide services to you and to our clients. We use the information you provide to assist in giving you a better service, and for the following reasons, including but not limited to:

  • Our internal record keeping and business purposes
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • We may use the information to customise the website and/or app according to matters such as your interests or location
  • From time to time, we may carry out advertising and marketing campaigns, offline or online


Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.


Direct marketing materials

The Rent House authorised staff has access to personal information.


The Rent House may share personal information with the third parties that we work with to provide or promote our products and services, including using information matching and other techniques to identify potential audiences for our products and services. Your personal information will only be shared on a confidential basis for the purposes of our business and promotions and will not be sold to or shared with a third party for that third party’s promotional purposes.


The Rent House may share personal information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. Personal information is not provided to these entities for marketing purposes.


Commitment to Data Security

We have put in place physical, electronic and organisational processes to protect your personally identifiable information. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) are granted access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Right to Access Your Personal Information

You have the right to access personal information that we hold about you and to request correction of that information.If you’d like to ask for a copy of your information, or to have it corrected, please contact us on 0800 900 111 or email info@renthouse.nz