Tenant FAQs
What is the procedure for reporting maintenance issues or repairs?
As a tenant under our management, you can report any maintenance concerns or repair needs by contacting our maintenance hotline or submitting a maintenance request through our online portal. We aim to address issues promptly.
How often can I expect rent increases, and how will I be informed about them?
Rent increases, if any, are managed in compliance with the Residential Tenancies Act (RTA). We must advise you at least 60 days prior to any rent increase and we will do this in writing to your standard address for service (normally email). Rent can only be increased after 12 months of the tenancy start date or last increase.
What are my rights regarding ending a tenancy, and what notice will I receive?
Your rights concerning the end of a tenancy are protected by the RTA. We will provide written notice as required by law, detailing the reasons and timeframes for the termination of the tenancy. You can get more information on termination notice periods in the below Tenancy Services Link.
Under what circumstances can the landlord or management enter the property without my consent?
In line with the RTA, our management enters the property for specific reasons such as emergency situations or pre-scheduled inspections or repairs. We provide proper notice in advance unless it's an urgent situation.
How are breaches of the tenancy agreement handled by the management?
If there's a breach of the agreement, our management will communicate with you to address and resolve the issue. Legal procedures, as outlined by the RTA, will be followed if the problem persists.
How often are property inspections conducted, and will I be notified in advance?
Routine inspections occur approximately every 3 months. You will receive written notice well in advance of the inspection date to ensure you're aware of and prepared for the visit.
What is the process for bond refunds at the end of the tenancy?
At the conclusion of the tenancy, our management follows the bond refund process outlined by Tenancy Services. Deductions, if any, are agreed upon by both parties, and the remainder of the bond is refunded accordingly.
Where can I seek guidance or clarification on tenancy matters?
For any questions or concerns related to your tenancy, you can contact our management office during business hours. Alternatively for independent advice please contact Tenancy Services on 0800 TENANCY.
How are disputes or disagreements between tenants and management resolved?
Our management endeavours to resolve disputes through open communication and adherence to the guidelines set out by the RTA. If necessary, mediation services or legal recourse as per the law can be pursued to find a resolution.
Useful Links
Tenancy Rights and Information:
Tenancy Services - New Zealand
Tenants United - Tenant Advocacy
Tenancy Agreement and Legal Assistance:
Community Law Centres - Free Legal Advice
Citizens Advice Bureau - Tenancy Information
Rental Property Searches and Support:
Trade Me Property - Rental Listings
Housing New Zealand - Rental Information
Tenant Support and Advocacy:
Renters United - Advocacy Group for Tenants
Shelter - Support Services for Tenants
Financial Assistance and Budgeting:
Sorted - Budgeting Tools and Financial Guidance
Citizens Advice Bureau - Budget Advice
Tenancy Dispute Resolution and Complaints:
Tenancy Tribunal - Dispute Resolution Services
Moving and Relocation Services:
New Zealand Transport Agency - Driver Licensing and Vehicle Registration
NZ Post - Change of Address
Community Support Services:
Local Council Websites - Community Support and Services
Salvation Army - Support Services
These links offer guidance on tenancy rights, legal aid, finding rental properties, budgeting, dispute resolution, and support services for tenants in New Zealand. It's important to verify information and seek professional assistance when needed for specific circumstances.
